All orders placed and paid before 3:30pm (UTC +1) are shipped the same day. You will receive a personal track & trace code per e-mail when your order has been picked up by our courier. Orders placed and paid after 3:30pm are shipped the next working day.
Shipping costs differ per country based on the number of items, weight and courier (of your choosing). Please put the desired products in your cart and fill in your address upon checkout (click 'next'), to see specific shipping costs. Shipping on orders above €150,- is free worldwide!
The Netherlands: € 3,95 (free shipping on orders > €75,-)
BE, LUX, DE: starting from € 6,95 (free shipping on orders > € 100,-)
AUT: 9,95 (free shipping on orders > €100,-)
Outside EU: €29,95 (free shipping on orders > €200,-)
International shipments have a transit time of 2-21 working days. It depends largely on clearance by customs. Transit times to Belgium, France, UK, Germany and Luxemburg (1-2 working days) and most of Western, Middle and Northern Europe (3-5 working days) are a bit shorter. Shipments to the US, Canada, Hong Kong, China, Japan and Australia take 2-3 weeks given the current circumstances.
Order pick-ups at Industrieweg 15 in Elst (Gelderland, The Netherlands) are possible from Tuesday to Friday between 10:00-16:00 CET. We are located within the building of Ziloen.
TAX & CUSTOM CHARGES
Customers outside the EU get an automatically calculated -21% Tax discount after filling in their shipping address on our checkout page. Please note: we are not responsible for any customs charges. If you hesitate about customs charge, please contact us and we will assist you!
Australian may not exceed 1000 Australian dollars to be free of tax.
US orders are free of tax and import charges up to $800 USD.
Russian orders are free of tax and import charges, but may not exceed €200,- per order/name. Above this amount the order will be returned to sender (that's us!) by Russian customs and you will be held accountable for shipping costs.
Canadian orders are free from tax and custom charges under the CETA agreement (click here).
Chinese orders may not exceed €120. Orders with higher value need to pay customs duty (price depending on city of residence) and/or products need to be declared by an agent. For more information, please contact us at [email protected] or add us via WeChat ID: reinoutziloen
Singaporean orders may not exceed $400 SGD to stay free of customs charges.
Israeli customers need to pay customs duty for orders above $75.
FOR PARCELS RETURNED BY CUSTOMS, THE CUSTOMER WILL BE HELD ACCOUNTABLE FOR SHIPPING COSTS (around €35,- per parcel depending on weight to be deducted from total product value)